Privacy Policy

This Privacy Policy explains how Wales VIP Transport ("we", "us", "our") collects, uses and protects your personal information when you contact us, request a quote, make a booking or use our website. We are the data controller for the information you provide and we are committed to handling it in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

We may collect and process the following information:

• Contact details — your name, telephone number and email address.
• Booking and journey details — pickup and drop-off addresses, dates and times, passenger numbers, flight numbers, vehicle preferences and any special requirements you tell us about.
• Communications — messages you send us by phone, email, WhatsApp, our quote form or social media.
• Payment information — where you pay us, payments are processed by our payment provider; we do not store full card details on our systems.
• Website data — basic technical information such as your IP address, browser type and pages visited, collected through cookies and analytics (see Cookies below).

2. How and why we use your information

We use your information on the following lawful bases:

• To perform our contract with you — to provide quotes, arrange and fulfil your bookings, communicate about your journey and process payment.
• Our legitimate interests — to operate, improve and secure our service, respond to enquiries and keep records of bookings.
• Your consent — where you have opted in, to send you offers or updates. You can withdraw consent at any time.
• Legal obligations — to comply with our legal and regulatory duties, including tax and licensing requirements.

We never sell your personal information.

3. Sharing your information

We only share your information where necessary, with:

• our chauffeurs and drivers, so they can complete your journey;
• trusted service providers acting on our behalf (such as our payment processor, hosting and IT providers), who are bound to keep it secure;
• authorities or third parties where we are required to do so by law, or to protect our rights, safety or property.

4. Cookies and analytics

Our website uses essential cookies to function and may use analytics cookies to understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings; disabling some cookies may affect how the site works.

5. How long we keep it

We keep your information only for as long as needed for the purposes above — typically for the duration of our relationship and for a reasonable period afterwards to meet legal, accounting and dispute-resolution requirements — after which it is securely deleted or anonymised.

6. Keeping your information secure

We use appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no transmission of data over the internet can be guaranteed to be completely secure.

7. Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal information, to object to processing, to request portability, and to withdraw consent where we rely on it. To exercise any of these rights, contact us using the details below.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we handle your information.

8. Children

Our services are intended for adults. We do not knowingly collect personal information from children except as part of a booking made by a responsible adult.

9. Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page with the date it was last updated.

10. Contact us

For any questions about this policy or your personal information, contact us at info@walesviptransport.com or call +44 7786 988988. Wales VIP Transport, Cardiff, Wales, United Kingdom.

The data controller is Aura Transport Limited (trading as Wales VIP Transport), registered in Wales under company number 16932791.